Privacy Policy

Trace – Issue Tracker

Provided by LogsNX LLC

Effective Date: 21 February 2026

Last Updated: 21 February 2026

1. Introduction

Trace – Issue Tracker (“Trace”, “we”, “our”, or “us”) is a multi-tenant Software-as-a-Service (SaaS) platform developed and operated by LogsNX LLC.

This Privacy Policy explains how we collect, use, store, and protect information when organizations and their authorized users access and use Trace through mobile or desktop applications (the “Service”).

By using Trace, you agree to this Privacy Policy.

2. Nature of the Service (Important)

Trace is a business issue tracking and task management platform used by organizations.

Individual users access Trace only through accounts created by their organization.
All operational data belongs to the subscribing organization.
LogsNX LLC acts as a data processor on behalf of the organization.

3. Information We Collect

A. Account Information

When an organization creates user accounts, we may collect:

Name
Email address
User role
Organization name
Login credentials (encrypted)

B. Issue & Operational Data

Users may create and manage:

Issues / tickets
Descriptions
Attachments (images, documents)
Comments
Status updates
Project-related metadata

This information is provided directly by authorized users.

C. Technical Information

Automatically collected information may include:

IP address
Device type
Operating system
App version
Log files
Usage activity (for system diagnostics)

Trace does not collect precise location data.

4. What We Do NOT Collect

Trace does not:

Collect financial or accounting records
Process payment information within the app
Track user location
Sell personal data
Use data for advertising purposes

5. How We Use Information

We use collected information strictly to:

Provide and maintain the Service
Authenticate users
Enable issue tracking and collaboration
Improve system performance
Provide technical support
Ensure platform security
Comply with legal obligations

We do not use customer data for marketing or profiling.

6. Data Ownership (Multi-Tenant SaaS Model)

Each subscribing organization:

Owns its data
Controls user access and permissions
Is responsible for how its users input and manage data

LogsNX LLC processes data solely to operate the Service.

7. Data Storage & Security

We implement appropriate technical and organizational safeguards, including:

Role-based access control
Encrypted data transmission (SSL/TLS)
Secure hosting infrastructure
Access monitoring and logging

While we use commercially reasonable safeguards, no system can guarantee absolute security.

8. Data Sharing

We do not sell or rent data.

Information may be shared only:

With authorized users within the same organization
With secure hosting providers under confidentiality agreements
If required by law, court order, or regulatory authority
To protect our legal rights

9. Data Retention

We retain data:

As long as the organization’s subscription remains active
As required to fulfill contractual obligations
As required by applicable laws

Organizations may request data export or deletion subject to agreement terms.

10. User Rights

If you are an end user, please contact your organization’s administrator for:

Access requests
Corrections
Deletion requests

Organizations may contact us directly at:

support@traceissue.com

11. International Data Transfers

If applicable, data may be processed in secure data centers located outside your country of residence. Appropriate safeguards are applied to protect such data.

12. Children’s Privacy

Trace is intended for business use only.

It is not designed for individuals under 18 years of age.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Updates will be reflected by revising the “Last Updated” date.

Continued use of the Service constitutes acceptance of the updated policy.

14. Contact Information

If you have questions regarding this Privacy Policy, please contact:

LogsNX LLC

Email: support@logsnx.com

Website: www.logsnx.com